Last updated: March 2, 2026
By accessing or using the Relayers webhook routing platform ("Service") provided by SideFuel Ltda. ("Company", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms constitute a legally binding agreement between you (or the entity you represent) and SideFuel. If you are accepting these Terms on behalf of an organization, you represent that you have the authority to bind that organization.
Relayers is a multi-tenant webhook routing platform that receives webhooks from third-party providers, applies routing rules and payload transformations, and delivers them to your configured destinations including public URLs and localhost via secure WebSocket tunnels.
You must register for an account to use the Service. You agree to provide accurate, complete information and to keep it updated. You are responsible for maintaining the security of your account credentials, API keys, and access tokens. You must notify us immediately at security@relayers.app if you suspect unauthorized access to your account.
You agree not to:
Paid plans are billed in advance on a monthly or yearly basis. All fees are non-refundable except as required by applicable consumer protection law (including the Brazilian Consumer Defense Code). We reserve the right to change pricing with 30 days written notice. Payment is processed securely via Stripe — we never store your credit card details on our systems.
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal data in compliance with the LGPD and GDPR.
You retain all rights to the data you transmit through the Service. We process webhook payloads only as necessary to provide the routing service. For webhook data containing personal data of third parties, you are the data controller and SideFuel acts as a data processor on your behalf.
If you process personal data of individuals located in the European Economic Area (EEA), United Kingdom, Switzerland, or Brazil through the Service, our Data Processing Agreement applies automatically as an addendum to these Terms. The DPA sets out the rights and obligations of each party regarding the processing of personal data.
For enterprise customers requiring a custom DPA or additional data protection clauses, contact us at legal@relayers.app.
We strive to maintain high availability of the Service. Our target availability is:
Uptime is calculated as the percentage of time the Service is operational during a calendar month, excluding scheduled maintenance (announced at least 24 hours in advance) and force majeure events.
If we fail to meet the 99.9% uptime target for paid plans in a given month, affected customers may request a service credit of 10% of that month's fees for each additional 0.1% of downtime, up to a maximum of 30% of the monthly fee. Credits must be requested within 30 days.
In the event of a security incident affecting your data:
For our responsible disclosure program and security practices, see our Security Policy.
The Service, including its design, code, documentation, and branding, is owned by SideFuel and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms. You retain all rights to the data you process through the Service.
To the maximum extent permitted by applicable law, the Service is provided "as is" without warranties of any kind, express or implied. We shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the Service. Our total liability for direct damages is limited to the fees you have paid in the 12 months preceding the claim.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law (including under the Brazilian Consumer Defense Code for consumer relationships).
Either party may terminate this agreement at any time. Upon termination:
GET /v1/account/export) before or within 30 days after terminationThese Terms are governed by:
Before initiating formal proceedings, both parties agree to attempt resolution through good-faith negotiation for at least 30 days.
We may update these Terms from time to time. We will notify users of material changes via email or through the Service at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance. If you do not agree with the revised Terms, you may terminate your account before the changes take effect.
For questions about these Terms: